T&Cs
E&S Consultancy Ltd (the “Company”) provides a number of services, whether directly or else through any of its related entities (hereinafter “E&S Group”), the E&S Group’s partners, directors, officers, employees, agents, representatives and affiliates or associates.
By making use of the services offered by the Company you confirm that you have read, understood, agreed and accept to be bound by the relevant Letter of Engagement. You also confirm that you are of a legal age to be bound by these terms and that you have all necessary power and authority to enter into the terms.
You undertake to provide the Company in good time with any information and documentation which it may require from time to time.
The Company may, in its sole discretion and for any reason, revise or make changes to these terms from time to time and without prior notice by posting the revised version of the terms on its website, and if a revision to the terms is material, the Company will make a notice of such on the website unless otherwise stated, the revised terms will take effect immediately upon publication by the Company.
In the cases of conflicts or any other inconsistencies between these T&Cs and the Letter of Engagement, the latter shall prevail. The same applies to any matters not catered for in these T&Cs.
Fees and Payments
You shall be responsible to pay all relevant fees to the Company and any entity within the E&S Group as laid down from time to time in the relevant fee schedule (which may be updated from time to time). Payments for services rendered or to be rendered may be effected via the website.
Cancellation Policy
Once a Letter of Engagement has been signed with the Company, the engagement between the client and the Company can only be cancelled or terminated in accordance with the terms and conditions listed in the said Letter of Engagement. Any cancellation of services by the client is to be carried out in accordance with the termination clauses in the Letter of Engagement. Without prejudice to the terms of the Letter of Engagement, all cancellations of services via our website must be presented to the Company in writing, via email to address info@ellulschranz.com with thirty (30) days’ prior notice.’
Upon receipt of such cancellation notice, the Company shall immediately issue a statement indicating any fees due by the client. Failure to settle any outstanding balance entails an 8% interest without the need of any formal notification.
In the cases of conflicts or any other inconsistencies between this Policy and the Letter of Engagement, the latter shall prevail. The same applies to any matters not catered for in this Policy.
Refunds Policy
It is not the Company’s policy to provide any refunds of sums paid to the Company, whether on cancellation of the Letter of Engagement or otherwise. Requests for refund will only be entertained in exceptional circumstances which will be considered on a case-by-case basis. The Board of Directors of the Company will decide on such requests in its sole and exclusive discretion and shall not be required to provide any reason for the outright or partial refusal to pay a refund to a client. It is suggested that requests for refund are well-motivated and supported by any information or other documentation which is necessary to support the claim. Any refund granted will be in full and final settlement of any claims which the client may have against the Company.
The above is without prejudice to the possibility for clients to file complaints with the Company (except a complaint for a refusal to grant a refund). The Company seeks to maintain its reputation while delivering high-quality services and therefore it is committed to maintaining its responsiveness to the needs and concerns of its clients. Receipt of each complaint will be acknowledged to the complainant immediately. Complaints will be handled in an efficient and effective manner and complainants will be treated courteously and kept informed of the progress of their complaint. Complaints can be addressed to the Company orally, by letter, email or fax. Where possible, complaints should be made in writing, providing the necessary documentation and information so that the details of the complaint are clear and complete e.g. nature of the complaints, the conduct giving rise to the complaint, details of Company staff involved etc. Once the Company has reviewed the complaint, it will provide the complainant with a written response. If the complainant is dissatisfied with the Company’s response, s/he has a right to ask for one-time reconsideration of the response by a member of the senior management of the Company. Such a request should be made in writing.
In the cases of conflicts or any other inconsistencies between this Policy and the Letter of Engagement, the latter shall prevail. The same applies to any matters not catered for in this Policy.
The above is governed by the Laws of the Republic of Malta (excluding its conflict of laws provisions). The Courts of the Republic of Malta shall have exclusive jurisdiction to hear and decide any matter related thereto.
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